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Quality performance: the foundation of FPMI.
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Our Commitment to Quality
FPMI’s corporate vision emphasizes achieving and maintaining high performance levels.
Quality is critical to our service delivery. We will meet and exceed your expectations.
A History of Quality Service
For more than 25 years, we have delivered the highest quality results to Federal
agencies. For example, FPMI:
✔ Operated
the largest non-DOD Federal recruitment contact center.
✔ Provided personnel support services
to GSA, DHS, HHS, EPA, VA, and GAO.
✔ Designed and presented customized
training seminars to HUD nationwide.
✔ Supplied logistical support for the
Armed Forces Institute of Pathology.
✔ Provided recruiting support to CBP
when they hired border patrol agents.
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We Maintain Five Areas of Quality...
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...Which Are Reflected In Our Values
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Quality Improvement
Quality Assurance
Capability Maturity Models
Customer Satisfaction
Employee Satisfaction
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Customer Satisfaction
Employee Satisfaction
Success
Continuous Employment
Teamwork
Integrity
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Quality Assurance Plan
Every client receives a plan that includes a Service Level Agreement (SLA) to reduce
re-work, increase client satisfaction and improve the customer service delivery.
We guarantee that we will meet and/or exceed all performance standards outlined
in the SLA.
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